CS AGENT & SELF SERVICE TOOLS

Enhance and retain


Exceptional customer service is key to retaining subscribers and building long-term loyalty. ENGAGE by Flip-Pay offers a comprehensive suite of customer service tools designed to empower your team and streamline subscription management. With ENGAGE, publishers can fully manage consumer queries while providing customers with the tools to handle their own subscriptions, reducing the burden on your resources and enhancing the overall customer experience.

Customer service tools Infographic


Complete Control for Customer Service Agents

ENGAGE equips your customer service agents with an advanced helpdesk that covers every aspect of subscription management. Whether it’s upgrading, downgrading, or canceling subscriptions, ENGAGE ensures that your team has the tools they need to resolve customer issues quickly and efficiently.

  • Comprehensive CS Agent Helpdesk: Manage every facet of customer inquiries, from subscription changes to payment updates, with a user-friendly interface designed for speed and accuracy.
  • Subscription Management: Seamlessly upgrade, downgrade, cancel, or revert cancellations with a few clicks. Agents can also stop subscriptions as needed, ensuring full control over customer accounts.
  • Retention and Discounts: Apply multi-month discounts and hidden retention bundles to keep subscribers engaged. Use the Telesales module to offer tailored deals that increase conversion rates.
  • Track Consumer Activity: Gain insights into individual consumer behavior, review email interactions, and update payment details to provide personalized service.
  • Offline Purchases: Handle offline purchases effortlessly, integrating them into the customer’s subscription record for a unified view of all transactions.


Empower Customers with Self-Service Tools

In addition to the powerful tools for customer service agents, ENGAGE also offers a suite of pre-built self-service modules that allow customers to manage their subscriptions on their own terms. By providing these self-service options, publishers can reduce the workload on their support teams while enhancing customer satisfaction.


  • Self-Service Management: Allow customers to update payment details, change their email addresses, and reset their passwords without needing to contact support.
  • Subscription Control: Customers can upgrade or downgrade their subscriptions, cancel or revert cancellations, and even manage vacation stops or delivery holidays independently.
  • Custom Cancellation Offers: Deploy custom cancellation offers or questionnaires that appear when a customer initiates a cancellation, helping to retain subscribers by addressing their concerns.
  • Ticketing System: Streamline customer queries with an integrated ticketing system that ensures all issues are tracked and resolved promptly.


Reduce Resource Burden and Enhance Customer Satisfaction

ENGAGE is designed to take the pressure off your customer service team by providing a robust platform that allows customers to handle their own subscription needs. This not only frees up your agents to focus on more complex issues but also empowers customers by giving them direct control over their subscriptions. The result is a win-win: reduced operational costs for your business and increased satisfaction for your subscribers.

Why Publishers Choose ENGAGE

  • Efficiency: Streamline customer service operations with a powerful toolset that covers every aspect of subscription management.
  • Empowerment: Give customers the ability to manage their own accounts, reducing the need for direct support and improving their overall experience.
  • Flexibility: From telesales to retention bundles, ENGAGE offers the flexibility to adapt to your business’s unique needs and goals.
  • Integration: Seamlessly integrate with the broader Flip-Pay platform, ensuring that your data, tools, and strategies work together harmoniously.
  • Scalability: As your subscriber base grows, ENGAGE scales effortlessly to meet the increasing demand for customer support.


Transform Your Customer Service with ENGAGE

At Flip-Pay, we understand the importance of providing top-tier customer service in the publishing industry. With ENGAGE, you can enhance your customer support capabilities, reduce the burden on your team, and provide your subscribers with the seamless experience they expect. Whether you’re looking to improve retention rates, streamline operations, or simply offer better service, ENGAGE has the tools to make it happen.

Ready to elevate your customer service? Contact us today to learn how ENGAGE can empower your team and delight your subscribers.

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