Helpdesk Module

Integrated customer service solution for CS agents

helpdesk

Retaining the customer

Powerful CS tools to service and track queries and maintain subscriptions

Flip-Pay provides an integrated customer service help desk solution that can empower your support staff to manage the following:


  • Customer identity
  • ID / Pin code
  • Country of subscription
  • Customer payment history ( Value to the publisher )
  • Contact details storage
  • Email transmission history and access to emails sent to customer
  • Customer purchase history
  • Customer purchase modification / Retention tools
  • Purchase cancellations / Refunds / Termination of subscription
  • Support ticketing
  • Login activity
  • Support agent audit logs
  • Support supervisor overview report
  • GDPR/CCPA Right to be forgotten
  • GDPR/CCPA export privacy data for the customer
  • Device tracking


The Flip-Pay helpdesk module also has a complete ticketing service and audit history, so interactions with customers can be tracked and escalated if required.

CS agents also have access to powerful retention tools, to migrate users from one package to another, put on a lower rate or even given a free grace period.

There is a full supervisor agent feature that allows the monitoring of tickets raised.


Get started today and learn why Flip-Pay has the worlds most advanced content monetization tools available on the market

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Flip-Pay is a trademark of International Micro Payment Ventures Ltd. Company number 612805, Registered in Ireland.

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