Powerful CS Agent tools
Our customer support helpdesk allows you to to directly engage with a customers account and perform the following actions upon it.
- Upgrade to a new package
- Downgrade to a lower package
- Issues full or partial refunds
- Cancel subscriptions
- Stop subscriptions
- Apply multi-month discounts
- Change renewal date
- Change customers email address
- View payment history
- View email communications
- Create support tickets
- View subscription history
- View customer activity (times, devices, location)
- Telesales - take telephone purchases
- Manage print delivery holidays
- GDPR Right to be forgotten
- GDPR data export
- Change delivery address
- Update payment method
- Suspend email notifications (Account maintenance)
Customer service agents can directly manage a customers account directly from the publisher portal.
We also have a fully functioning ticketing solution, this enable customer service agents to log a support ticket, that a customer support supervisor can manage from their own console. Tickets can be updated and ammended.
With the joined up data analytics within the Flip-Pay system, we also track customer service actions on accounts and actions that lead to a saved customer. This is invaluable data for customer retention.
All actions of customer service agents are logged and a complete audit history can be presented if necessary
The Flip-Pay customer service help desk empowers your staff to deal with any support issue with an easy to use tool that requires minimal training.